Maintenance and Support Services

Maintenance and post implementation support are a part of our offer meant to bring more value to our customers’ investment.

We help our customers’ accelerate their business performance by bringing them services such as:

• Application support: direct user assistance with using the software solution
• Correction maintenance: solving bugs and other customization request that were not included in the initial specifications
• Update and upgrade maintenance: implementing new functionalities and new requests as required by users

We want our support services to be based on the following dimensions:

• Developing a reliable organization, which can manage all partners’ and customers’ requests
• Flexibility in providing resources and competencies to our customers
• Working on a methodology to solve customer requests and service incidents based on their type and severity degree
• Best response times and immediate availability to our customers’ requests

With our services we wish to bring our customers the advantages of our consultants’ expertise in various lines of business.

Our maintenance services are perfectly adaptable to our customers’ needs and allow for an efficient communication and fast response time to our customers’ demands. For our customers we design requests qualification criteria and personalized reporting tools, to suit each customers’ specific needs.